Welcome to local information and advice for your adult social care needs in North East Lincolnshire
Here you will find all the information to support you on your journey.
Help yourself online
To understand what social care help you might need, and what could be available to you, you can complete an online self-assessment.
At the end of the self-assessment, you can ask for a follow up assessment if you think you need it.
You can also find lots more information on these pages to help you.
Get help from a professional
If you need to talk to someone, there is one number to ring for services in North East Lincolnshire (NEL) 01472 256256. Services include:
- Adult Social Care
- Wellbeing Advice
- GP Out of Hours
- Mental Health Services
Focus independent adult social work deliver statutory social services, including the operational safeguarding responsibilities for adults locally.
Adult social care menu
Contact us for help
Help with daily living and staying independent
- Support with daily living
- Carer’s portal
- Dementia portal
- Helping you to stay independent
- Future planning
- Social activities
- Specialist advice
- The Mental Capacity Act 2005
Your care and support journey and care options
- Your care and support journey
- Direct payments
- Advocacy
- Care options
- Social care handbook
- NHS continuing healthcare
- The Care Act 2014
Money matters, including paying for your care
- Paying for your care
- Choosing adult social care accommodation and paying a top-up
- Deferred payment agreements
- Social care handbook
- Work, money, legal and benefits
Useful websites
For professionals
24 hour support
The adult social care self-assessment is always available. Use this to find out whether or not you’re likely to be eligible for support and get recommendations about where to get help. You can also get recommendations to help you stay independent.
The advice you get at the end of the self-assessment might mean that you don’t want or need any more help. If you want more help, you have two options –
- At the end of the self-assessment, you can ask for a follow-up assessment. The self-assessment will prompt you to register and submit your information to the Single Point of Access (SPA). Someone from the SPA will give you a call.
- You can ring the SPA direct. If you need to talk to someone, you can call the Single Point of Access (SPA) on 01472 256256. The SPA has a range of health and social care professionals who can advise you.
Silverline 0800 470 8090 is a free, confidential telephone helpline offering information, friendship and advice to older people, available 24 hours a day.
The Care Act (2014)
We have created the Care Act (2014) page that explains how the law supports people who have adult social care needs. This Care Act page and you can find more information with an easy read guide.
Reading this may help you understand your legal rights. however there is lots of support and advice available from many agencies – see our specialist advice section below.
The Mental Capacity Act 2005
We have created Mental Capacity Act pages that explain how health and care staff work with people who may not be able to make their own health and care decisions. The law that guides us in working with people who may not be able to make these decisions is the Mental Capacity Act 2005 (MCA), which you can view on Legislation.gov.uk.
We have also created pages to explain the Court of Protection and Deprivation of Liberty.
Social care handbook
The Social care handbook is available to guide you through adult social care in NEL.
- Focus and your journey
- Your assessment
- Care providers and services (including supported living scheme; people with learning/physical disability, autism, mental health and extra care housing; housing with care for Older People)
- Finances, benefits and property
- Hospital discharges
- Reporting neglect or abuse
Support with daily living
We want to support people to live as independently and as safely as possible.
- SPA is a local service, a team of health and social care professionals can offer advice, information and access to support for you or someone that you care for. The service can be contacted 24 hours a day, 7 days a week
- Provider portal for your Care Options which helps you decide where you live
- Support for Carers is available from North East Lincolnshire’s Carers’ Support Service and our local Carer’s portal
- Advice and support for living well with dementia can be found on our Dementia portal
- Access local and national information to support you with a sensory loss
- Age UK advice line 0800 055 6112 free to call 8:00 am to 7:00 pm, 365 days a year
- Discover our local assisted living extra care housing offers
- Sheltered housing is accommodation specifically designed for older people and younger disabled people to allow you to live independently
- Access local adult health care services including find your GP, Dentist and Optician and sexual health advice
- Use the TrustMark tool to find tradespeople. Search for reputable organisations and reliable tradespeople using your postcode
Helping you to stay independent
- Assisted living centre – helping people live independently in their own home. Provides information on a range of aids to daily living and adaptations and a demonstration centre. Following specialist advice, appropriate aids for daily living can be self purchased. For those who meet the criteria equipment can be loaned or adaptations fitted to meet need
- Telecare services can help you stay safe and remain more independent in your own home, Carelink offers reassurance
- Travel and public transport advice and non emergency patient transport information
- If you would like an Occupational Therapy Assessment, please contact the SPA
- Learning disability and autism information is available on the NHS website
Your care and support journey
- Your care and support journey – Details of your Adult Social Care Assessment journey, whether you would like to complete a self-assessment or get support from our team.
- Your Self-Assessment – Complete your own self-assessment.
- How assessments are carried out – An adult social care assessment starts with a conversation with you about what your strengths are and what you might need help with.
- How do we decide on your assessed needs? – Eligibility criteria and information about how decisions are made.
- What is an Adult Social Care Assessment? – An adult social care assessment is available to anyone over the age of 18 who might need care and support. If you want to get in touch with us about an adult social care assessment, please call the Single point of Access on 01472 256256
- How we complete your care and support plan – Once your adult social care assessment is finished, you and the worker who assessed you will write a care and support plan together. The plan will set out the care and support you are assessed as needing. Your plan will include your goals (outcomes), and how you will achieve them. The plan will also tell you what your personal budget is and how it will be spent to meet your goals.
- Care Options – General information on care options, including care homes, domiciliary care and supported living.
- Paying for your care – Most people need to contribute to the cost of their adult social care. We work out what you can afford to contribute as part of a financial assessment. This section also includes further information on financial assessments, care costs and information on direct payments.
- Deferred payment agreements – A deferred payment agreement is an agreement between the Council and a person whose needs are being met in a care home. A deferred payment agreement means that the costs of a person’s care home are delayed until an agreed time in the future. The costs are deferred (delayed), but they are not ‘written off’. The costs must still be paid at a later date. This section explains more about having a deferred payment agreement.
- Preparing for adulthood – If you are a young person preparing for adulthood who will need help from adult services, or you are the parent or carer of a young person preparing for adulthood, please read about Preparing for Adulthood on our SEND Local Offer.
NHS continuing healthcare
Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare. For support and guidance go to Continuing healthcare, which includes information on:
- What is continuing healthcare?
- How do I get continuing healthcare in North East Lincolnshire?
- How is eligibility for continuing healthcare decided?
- What if I need continuing healthcare quickly?
- How does continuing healthcare planning work?
- Can I have a personal health budget to help me manage my continuing healthcare?
- How can I get help if I’m a carer of someone who has continuing healthcare?
- How does continuing healthcare work for young people preparing for adulthood?
Specialist advice
- Age UK deliver local advice and support 01472 344976, advice line 0800 678 1602 or email admin@ageuknelincs.org.uk
- Friendship at Home befriending and supporting older people 01472 602500 or email admin@friendshipathome.org.uk
- Healthwatch North East Lincolnshire independent consumer champion for health and social care created to gather and represent the views of the public
- NAViGO provide support workers to keep you well and independent in the comfort of your own home 01472 808543
- Wellbeing service 01472 325500 if you live in North East Lincolnshire and want support with your wellbeing the team are available to help you make a change
Social activities
- Age UK 01472 344976 find out about activities and events taking place locally and afternoon/day trips
- Community Spotlight a ‘one stop shop’ for communities to share events, groups, clubs and good work being done in our area
- Friendship at Home provide a range of exercise and social activities 01472 602500 or email admin@friendshipathome.org.uk
- Lincs Inspire 01472 323615 provide a wide range of sporting, leisure, cultural and learning services to help you lead a more active and healthy life
- Simply Connect North East Lincs connecting you to your local community for healthy living, social groups, activities, advice, support and self-help
Work, money, legal and benefits
Focus’s finances, benefits and property information can be accessed in their social care handbook
- Age UK practical support and help for families with welfare benefits
- Anglian Water’s Priority Services Register support for vulnerable people needing extra help with their Anglian Water account
- Centre 4 free local advice
- Citizens Advice North East Lincolnshire provide a free advice service. If you have little experience of dealing with finances or you’re confused about making a decision, it may be helpful to get professional financial advice
- Direct payments advice and guidance
- GOV.UK – benefits online benefits advice
- GOV.UK – The Care Act – The Care Act modernised the law to put people’s well being at the heart of the care and support system. The Care Act introduced legislation to provide protection and support to the people who need it most and to take forward elements of the government’s initial response to the Francis enquiry
- GOV.UK – Care Act 2014 fact sheets – fact sheets accompany Part 1 of the Care Act 2014: provide an overview and the duties and powers local authorities will have in the future
- Money advice service provide free and impartial money advice
Useful websites
- Alzheimer’s Society – care and research charity for people with dementia and their carers
- Campaign against living miserably (CALM) – provide a free, confidential and anonymous helpline as well as a webchat service, offering help, advice and information to anyone who is struggling or in crisis
- Cancer – NHS information
- Carers UK – making life better for carers
- Care Plus Group Health and Wellbeing Collaboratives – volunteers in action making a difference to the health and wellbeing of our community
- Care Quality Commission (CQC) – the independent regulator of health and social care in England
- Children, families and schools – information for North East Lincolnshire
- Children’s disability service (CDS) – the service will provide you with information about universal services and more specialist groups that can offer support, without the need for an assessment
- Eden Mobility – independent mobility retailer
- Health and wellbeing support for young people and families – support if you or your child need some help improving health and wellbeing
- Home Choice Lincs – partnership of social housing providers across North Lincolnshire and North East Lincolnshire
- Homelessness prevention service – are able to help with making sure you remain in your home. If this option is not possible, they will help you find somewhere else to live
- Lincolnshire Housing Partnership (LHP) – housing assistance service in NEL
- Motor neurone disease (MND) – NHS information
- NAViGO – it’s OK not to be OK. Need help with your mental health in NEL?
- North East Lincolnshire Council – homes and property information
- North East Lincolnshire Mind – ensures anyone with a mental health problem in NEL has somewhere to turn for advice and support
- NHS – find information and advice on health conditions, symptoms, healthy living, medicines and how to get help
- NHS directory of services – find a GP surgery
- NHS learning disability and autism – information in easy read for people with a learning disability or on the autism spectrum
- Nurtrio – provides a diverse range of social care services and support
- Patient Advice & Liaison Service (PALS) – help with any information you may need about the NHS and to deal with any concerns you may have about your care
- Penderels Trust PA Community Centre – a space for everyone to access useful information about being a Personal Assistant (PA)
- Preparing for Adulthood (PfA) – the PfA programme, funded by the Department for Education has produced a range of resources to support progression to adulthood. They have identified four PfA life outcomes, based on what disabled young people say is important to them as pathways to getting a life
- Portland Mobility Grimsby – sell mobility aids
- Samaritans – works to make sure there’s always someone there for anyone who needs someone
- Sector Support North East Lincolnshire Partnership – supports charities and community groups in North East Lincolnshire
- SEND Local Offer – provides and directs you to information that will support children and young people with Special Educational Needs and Disabilities (SEND)
- SSAFA Armed Forces Charity – whatever challenges people are facing, members of the Armed Forces community can contact SSAFA
- TakePartNEL – find out about local volunteering opportunities
- The Herbert Protocol – is a national scheme adopted by Humberside Police. It encourages carers, families, friends or neighbours, to hold information about the person with Dementia that can help the police find them if they do go missing
- Voluntary Action North East Lincolnshire – help Voluntary and Community Groups in North East Lincolnshire help communities help themselves
If you have any queries, complaints, or compliments around the adult social care services or pathways in NEL please let us know by emailing hnyicb-nel.askus@nhs.net or telephone 01482 957750.
Page last updated: 29 Nov 2023