Adult social care

Welcome to local information and advice for your adult social care needs in North East Lincolnshire

Here you will find all the information to support you on your journey.

There is one number to ring for adult social care services in North East Lincolnshire (NEL) 01472 256256, services include:

  • GP Out of Hours
  • Mental Health Services
  • Social Work Support
  • Adult Social Care
  • Wellbeing Advice

Focus independent adult social work deliver statutory social services, including the operational safeguarding responsibilities for adults locally.

Get the latest Coronavirus health advice from NHS information.

Single point of access banner. One telephone number you need to keep to hand, 01472 256256. GP out of hours, mental health services, social work support, adult social care, wellbeing advice

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24 hour support

Single point of access (SPA) 01472 256256, here a range of health and social care professionals can advise, support and help you.

Silverline 0800 4 70 80 90 is a free, confidential telephone helpline offering information, friendship and advice to older people, available 24 hours a day.

Adult social care self assessment find out whether or not you’re likely to be eligible for support and get recommendations about where to find help. Do you need help to be or stay independent? Use this self assessment tool to find sources of support.

What happens next? At the end of the form we will tell you if you’re likely to be eligible for support from us.

We will also give you suggestions on how you might meet your own needs. After looking at the advice information we provide you with you might decide that you can resolve your issue without asking us for an in-depth assessment.

If you decide to request an assessment you will be prompted to register and submit your form to the SPA who will then contact you direct.


Social care handbook

The social care handbook is available to guide you through adult social care in NEL.

  • Focus and your journey
  • Your assessment
  • Care providers and services (including supported living scheme; people with learning/physical disability, autism, mental health and extra care housing; housing with care for Older People)
  • Finances, benefits and property
  • Hospital discharges
  • Reporting neglect or abuse

Support with daily living

We want to support people to live as independently and as safely as possible.

  • SPA is a local service, a team of health and social care professionals can offer advice, information and access to support for you or someone that you care for. The service can be contacted 24 hours a day, 7 days a week
  • Provider portal for your Care Options which helps you decide where you live
  • Support for Carers is available from North East Lincolnshire’s Carers’ Support Service and our local Carer’s portal
  • Advice and support for living well with Dementia in NEL
  • Access local and national information to support you with a sensory loss
  • Age UK advice line 0800 055 6112 free to call 8:00 am to 7:00 pm, 365 days a year
  • Discover our local assisted living extra care housing offers
  • Sheltered housing is accommodation specifically designed for older people and younger disabled people to allow you to live independently
  • Access local adult health care services including find your GP, Dentist and Optician and sexual health advice
  • Use the TrustMark tool to find tradespeople. Search for reputable organisations and reliable tradespeople using your postcode

Helping you to stay independent

  • Assisted living centre – helping people live independently in their own home. Provides information on a range of aids to daily living and adaptations and a demonstration centre. Following specialist advice, appropriate aids for daily living can be self purchased. For those who meet the criteria equipment can be loaned or adaptations fitted to meet need
  • Telecare services can help you stay safe and remain more independent in your own home, Carelink offers reassurance
  • Travel and public transport advice and non emergency patient transport information
  • If you would like an Occupational Therapy Assessment, please contact the SPA
  • Learning disability and autism information is available on the NHS website

Specialist advice


Social activities

  • Age UK 01472 344976 find out about activities and events taking place locally and afternoon/day trips
  • Community Spotlight a ‘one stop shop’ for communities to share events, groups, clubs and good work being done in our area
  • Friendship at Home provide a range of exercise and social activities 01472 602500 or email admin@friendshipathome.org.uk
  • Lincs Inspire 01472 323615 provide a wide range of sporting, leisure, cultural and learning services to help you lead a more active and healthy life
  • Simply Connect North East Lincs connecting you to your local community for healthy living, social groups, activities, advice, support and self-help

Work, money, legal and benefits

Focus’s finances, benefits and property information can be accessed in their social care handbook

  • Age UK practical support and help for families with welfare benefits
  • Centre 4 free local advice
  • Citizens Advice North East Lincolnshire provide a free advice service. If you have little experience of dealing with finances or you’re confused about making a decision, it may be helpful to get professional financial advice
  • Direct payments advice and guidance
  • GOV.UK – benefits online benefits advice
  • GOV.UK – The Care Act – The Care Act modernised the law to put people’s well being at the heart of the care and support system. The Care Act introduced legislation to provide protection and support to the people who need it most and to take forward elements of the government’s initial response to the Francis enquiry
  • GOV.UK – Care Act 2014 fact sheets – fact sheets accompany Part 1 of the Care Act 2014: provide an overview and the duties and powers local authorities will have in the future
  • Money advice service provide free and impartial money advice

Useful websites


If you have any queries, complaints, or compliments around the adult social care services or pathways in NEL please let us know by emailing NELCCG.askus@nhs.net or telephone 0300 3000 500.


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Page last reviewed: March 31, 2021