Your care and support journey

Your journey through the care and support system can be a significant life event. We want to make sure you have all the information you need to make the right decisions at every stage including the assessment or care planning stages.

It is your assessment and your care and support plan. You should be at the centre of the process. At the heart of it all, is your wellbeing.

What is wellbeing?

When we talk about your ‘wellbeing’, we mean a combination of elements in your day-to-day life. Some examples include:

  • Your personal dignity (including treating you with respect).
  • Your physical, mental health and emotional wellbeing.
  • Protecting you from abuse and neglect.
  • Your control over day-to-day life (including over support provided to you and the way it’s provided).
  • Your participation in work, education, training, or leisure.
  • Your social and economic wellbeing.
  • Your domestic, family, and personal life.
  • The suitability of your living accommodation.
  • Your contribution to society.

Promoting your wellbeing is a core part of how we aim to work with you. This can include working with you to think about your wishes, needs and goals. This could be something as simple as giving information about local services, or something more complex such as help to access a package of care and support.

For more information on how your wellbeing can be supported, please look at the other parts of the LiveWell site. For more tailored information on your wellbeing, try our self-assessment.

In North East Lincolnshire we support the Making it Real campaign, which focuses on you being at the centre of everything we do. We want to support you to get the most out of the information, care and support we provide. We do this through using ‘we’ and ‘I’ statements. For more information on Making it Real and ‘we’ and ‘I’ statements, please go to Think local, act personal – Making it real.

What is a self-assessment and how can I complete one?

Our online self-assessment will help you to identify what is important to you, your strengths and where you need support. The self-assessment is for people who are over 18 and should take around 10-15 minutes to complete. You can complete this yourself or with/on behalf of someone else who might need support.

Once completed you can choose to:

  • send the self-assessment electronically to the Single Point of Access (SPA) for them to follow up with you, or
  • access personalised advice and information based on the answers you gave in the self-assessment. 

The self-assessment will ask you to think about:

  • Your communication and understanding
  • Staying safe
  • Your mental health and wellbeing
  • Your personal finances
  • Your home and living there
  • How you manage eating and drinking
  • Your activities and social relationships
  • Your education, training, work and volunteering
  • Caring for others
  • How you manage your personal care

These are the areas set out in the Care Act 2014, and which help us to identify whether you have eligible needs for support.

If you can’t complete the self-assessment electronically need help to complete it or even if you just feel a bit overwhelmed by the process, please contact the Single Point of Access (SPA) on 01472 256256.

What happens at the end of the self-assessment?

At the end of the self-assessment, we will tell you if you’re likely to be eligible for support from us. We will also give you suggestions on how you might meet your own needs. After looking at the advice and information, you might decide that you can meet your own needs without asking us for a more in-depth adult social care assessment. If you decideyou would like a more in-depth assessment, the self-assessment will prompt you to register and submit the-self-assessment to the SPA.  The SPA will contact you directly, but if you prefer to contact the SPA first for discussion or support, please call 01472 256256. For more information on an adult social care assessment, please see our adult social care assessment page.

Complete our online self-assessment.

Getting support with your assessment

If you need support with your assessment then we are here to help. For more information on the assessment process and how to request one go to What is an Adult Social Care Assessment?.