Accessibility Statement

Accessibility statement for

This accessibility statement applies to This website is run by North East Lincolnshire Council (NELC), North East Lincolnshire Clinical Commissioning Group (NELCCG) and their partners. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We believe this site is compliant with Web Content Accessibility Guidelines Level AA and we have made efforts to include as many Level AAA criteria, as possible. We tested 8 pages, which are listed at the end of this page and we intend to scale this testing up to 25% of all pages, to ensure the testing process covers a higher than required representative sample. We have also received positive feedback from a user of a screen reader on the accessibility of this site and we will continue to work with people with specific access needs in ensuring this site can continuously improve and be accessible to all.

  • Images of text are typically avoided, but where they are available for printing purposes or as an image map, they have a complete text alternative, on the page and appropriate ARIA markup, this meets Success Criterion (SC) 1.1.1 Non-text Content – Level A
  • All content, with the exception of the ‘Skip Link’, is contained in landmarks, and all HTML is validated against the HTML specification these meet SC 1.3.1 Info and Relationships – Level A
  • All content follows a correct reading sequence, which meets SC 1.3.2 Meaningful Sequence – Level A
  • We do not rely upon sensory characteristics (such as click the green button) anywhere on this site, this meets SC 1.3.3 Sensory Characteristics – Level A
  • The site can be used in any orientation, which meets SC 1.3.4 Orientation – Level A
  • All inputs have their correct autocomplete value set, this meets SC 1.3.5 Identify Input Purpose – Level AA
  • A user can zoom to 400%
  • Text can be resized, beyond 200%, without loss of content, this meets SC 1.4.4 Resize Text Level AA
  • Colour is never used as a sole means of conveying information, this meets SC 1.4.1 Use of Color – Level AA
  • All text has a minimum contrast ration of SC 4.5:1, this meets Contrast minimum – Level A
  • Where images of text are present, they have a direct text alternative, for example the Dementia Portal page, has a flyer and that text is available on the page, this meets SC 1.4.5 Images of Text – Level AA
  • The website has been tested to reflow to a single column and not have 2-dimensional scrolling at a viewport width of 320 pixels, this meets SC 1.4.10 Reflow – Level AA
  • All user interactive interface components have a contrast ratio that is at least 3:1, this meets SC 1.4.11 Non-text Contrast – Level AA
  • Text spacing can be resized using common browser plugins or tools, this meets SC 1.4.12 text-spacing – Level AA
  • All functionality is available to keyboard users, this meets SC 2.1.1 keyboard – Level A and SC 2.1.3 (Keyboard No Exception) Level AAA
  • A keyboard user will never become trapped within any user interface component, this meets SC 2.1.2 No Keyboard Trap – Level A
  • There are no site-specific character keyboard shortcuts and this passes SC 2.1.4 Character key Shortcuts – Level A
  • The only time limit used on the system is for re-authentication and a user will be notified of this prior to their session expiring, this meets SC 2.2.1 Timing Adjustable – level A
  • There are no animations or carousels on this site and the only content that flashes on this system is the standard text input indicator on form inputs and this is below the threshold, this meets SC 2.3.1 Three Flashes or Below Threshold – Level A, SC 2.3.2 Three Flashes Level AAA and Animations from Interactions Level AAA
  • A ‘Skip Link’ is present and all content is available in landmarks, except for the ‘Skip link’ which is intentional, this meets SC 2.4.1 Bypass Blocks, Level A
  • Each page has a unique title, this meets SC 2.4.2 page Titled – Level A
  • The focus order is always representative of the visual order, this meets SC 2.4.3 Focus Order
  • Each link is descriptive in nature and has a paperclip indicator for a downloadable document or an external link icon, where the link points to a different site, these icons have hidden text, to inform users of screen readers of this same information, this meets SC 2.4.4 Link Purpose (In Context) and Link Purpose (Link Only) Level AAA
  • There is a Search present, as well as a menu, this meets SC 2.4.5 Multiple Ways
  • All content is structured with headings and labels, this meets SC Headings and Labels – Level AA
  • We have implemented an enhanced visual focus indicator to every interactive element, which meets SC 2.4.7 Focus Visible Level AA
  • There is breadcrumbs navigation present, which will inform a user of their location within the system, this meets SC 2.4.8 Location – Level AAA
  • There are no path-based gestures in this system nor is motion required for any task
  • No change of context will ever occur on a down event, this meets SC 2.5.2 Pointer cancellation – Level A
  • All control labels have a visible name that matches the accessible name, this meets SC 2.5.3 Label in Name – Level A
  • The site language is set, this meets SC 3.1.1 Language of Page – Level A
  • No change of context will occur without informing a user, on input or focus, this meets SC 3.2.1 On Focus – Level A and SC 3.2.2 On Input – Level A
  • Navigation and interactive components are consistently names, across the site, this meets SC 3.2.3 Consistent Navigation – Level AA and SC 3.2.4 Consistent Identification – Level AA
  • Users are informed of any input errors and suggestions are made on how to resolve the issues, this meets SC3.3.1 Error Identification – Level A and SC 3.3.2 Labels or Instructions – Level A
  • All pages tested pass HTML validation, with no errors, this meets SC 4.1.1 Parsing – Level A
  • All user interface components have an appropriate name or label, their operation or functionality is clear and their current state is always programmatically set, using ARIA, where necessary, this meets SC 4.1.2 Name Role Value – Level A

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Address: Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The council and NELCCG will consider your request and get back to you in 5 working days.

The council and NELCCG is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the council is not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the council and NELCCG responds to your complaint, contact the Equality Advisory and Support Service (EASS) .

Contacting us by phone or visiting us in person

The Municipal offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU (The Municipal Offices are currently closed due to the ongoing pandemic, but our phone lines remain open)

Find out how to contact us: NELC – Contact us

The Council and NELCCG are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

We believe This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard . The non-compliances are listed below.

Non-accessible content

We believe that we have met the criteria against all pages tested.

The search input cannot be operated with up and down arrow keys, but it can be operated with the tab key. This does not use a correct ARIA design pattern, which is not a failure, but a recommendation. We do not believe this is a Failure of WCAG 2.1 AA, but this is something we will commit to resolve, as part of our commitment to providing a comparable experience to everybody.

Non-compliance with the accessibility regulations:

We believe that we have met the criteria against all pages tested.

Disproportionate burden


Content that’s not within the scope of the accessibility regulations

All PDFs and other office file formats that were published before 23 September 2018 are not in the scope of the regulations, however, we will review all attachments where possible and replace with HTML as part of our continuous improvement process across our digital portfolio. Any new PDFs or Word documents we publish will meet accessibility standards.

Videos that were published before 23 September 2020 do not have captions and an audio description. Any new videos will only be published with these features, in order to provide pre-recorded media that can be accessed by everybody.

What the council and NELCCG are doing to improve accessibility                

We will continuously monitor the accessibility of this site with both manual and automated techniques.

Preparation of this accessibility statement

This statement was prepared on 22 September 2020 It was last reviewed on 22 September 2020.

This website was last tested on 11 September 2020. The test was carried out by a member of North East Lincolnshire Council’s Web Team,

How we tested this site:

  • We tested with keyboard only
  • We tested with a screen reader, we use NVDA
  • We tested across several browsers: Chrome, Firefox and Internet Explorer 11 on a desktop, Safari on an iPad and Chrome and Samsung Internet on a mobile phone
  • We validated code using the W3C HTML Validator
  • We used Axe and SortSite 5 to run automated tests
  • We used a number of tools and techniques, in our manual tests, such as:
    • Colour contrast analysers
    • Screen magnification
    • Text resizing using browser tools or operating system preferences
    • Text spacing bookmarklets
    • Microsoft Accessibility Insights, to test Heading Hierarchy and focus order
    • A disability simulator, testing for various types of colour blindness

The pages we tested, were:

  • Home page
  • Login page
  • Sign up page
  • Forgot Password page
  • Search results page
  • Sensory Vision page
  • Dementia Portal page
  • Your Dashboard page