Welcome to local information and advice for North East Lincolnshire
Here you will find all the information, advice and guidance you need to help keep you safe and connected to your community. You’re not alone we’re here to help guide you through the process.
There is one number to ring for adult social care services in North East Lincolnshire (NEL) 01472 256256. Focus independent adult social work deliver statutory social services, including the operational safeguarding responsibilities for adults locally.
Find a local pharmacist.
Get the latest NHS information and advice about coronavirus (COVID 19).
COVID-19 vaccination: guide for older adults https://www.gov.uk/government/publications/covid-19-vaccination-guide-for-older-adults.
24 hour support
Single point of access (SPA) 01472 256256, here a range of health and social care professionals can advise, support and help you.
Support with daily living
We want to support people to live as independently and as safely as possible.
- The single point of access (SPA) is a local service, a team of health and social care professionals can offer advice, information and access to support for you or someone that you care for. The service can be contacted 24 hours a day, 7 days a week
- Age UK advice line 0800 055 6112 free to call 8:00 am to 7:00 pm, 365 days a year
- Find a care home and check the quality of their care. For more information on placements in a care home, you can contact the The single point of access (SPA)
- Support for Carers is available from North East Lincolnshire’s Carers’ Support Service and our local Carer’s portal
- Advice and support for living well with Dementia in NEL
- Discover our local assisted living extra care housing offers
- Access local and national information to support you with a sensory loss
- Sheltered housing is accommodation specifically designed for older people and younger disabled people to allow you to live independently
- Access local adult health care services advice
- Age UK deliver local advice and support on 01472 344976, advice line 0800 678 1602 or email firstname.lastname@example.org
- Cruse Bereavement Care
- Friendship at Home befriending and supporting older people. Telephone 01472 602500 or email email@example.com
- NAViGO provide support workers to keep you well and independent in the comfort of your own home 01472 808543
Helping you to stay independent
- Assisted living centre provides advice and information for people who require equipment and support at home to be able to maintain their independence
- Bus pass (concessionary travel scheme)
- Telecare services can help you stay safe and remain more independent in your own home, Carelink offers reassurance
? Helping you to get out and about ?
Bus pass info
Humber and Wolds Rural Action (HWRA)
Public Transport in North Lincolnshire
? Feeling lonely? These organisations can help you ?
[LiveWell social isolation and loneliness portal]
Local to NEL
Friendship at home
The Culture House https://www.theculturehouse.co.uk/
NHS loneliness in older people
? Learn to love computers ?
If your friends and family live far away, a good way to stay in touch, especially with grandchildren, is by using a personal computer or tablet (a handheld computer).
You can share emails and photos with family and friends, have free video chats using services such as Skype, FaceTime or Viber, and make new online “friends” or reconnect with old friends on social media sites such as Facebook or Twitter and website forums.
A tablet computer can be especially useful if you can’t get around very easily, as you can sit with it on your knee or close to hand and the screen is clear and bright.
A sponge-tip stylus pen or speech recognition may help if the touchscreen is difficult for arthritic hands or fingers with poor circulation.
Libraries and community centres often hold regular training courses for older people to learn basic computer skills – as well as being a good place to meet and spend time with others in their own right.
Local branches of Age UK run classes in computing to help older people get to grips with smartphones, tablet computers and email.
Get some tips and advice on how to become more confident using the internet, including how to access your GP surgery online and how to look for reliable online health information.
U3A (University of the third age)
- Age UK 01472 344976
- Community spotlight
- Lincs Inspire 01472 323615
- Simply Connect North East Lincs – connecting you to your local community
- Wellbeing service 01472 325500
Work, money, legal and benefits
- Age UK practical support and help for families with welfare benefits
- Centre 4 free local advice
- Citizens Advice North East Lincolnshire free advice service
- Department for works and pension (DWP) https://www.gov.uk/browse/working/state-pension
- Focus’s finances, benefits and property information can be accessed in their social care handbook
- GOV.UK online benefits advice
- Money advice service provide free and impartial money advice
- Writing a will
- Winter fuel payment
If you have any queries, complaints, or compliments around the adult social care services or pathways in NEL please let us know by emailing NELCCG.firstname.lastname@example.org or telephone 0300 3000 500.
- Alzheimer’s Society – care and research charity for people with dementia and their carers
- Campaign against living miserably (CALM) – provide a free, confidential and anonymous helpline as well as a webchat service, offering help, advice and information to anyone who is struggling or in crisis
- Carers UK – making life better for carers
- Care Quality Commission (CQC) – the independent regulator of health and social care in England
- Citizens Advice – free online advice
- Friendship at Home – befriending and supporting older people
- Healthwatch North East Lincolnshire – independent consumer champion for health and social care created to gather and represent the views of the public
- Home Choice Lincs – partnership of social housing providers across North Lincolnshire and North East Lincolnshire
- Homelessness prevention service – are able to help with making sure you remain in your home. If this option is not possible, they will help you find somewhere else to live
- Lincolnshire Housing Partnership (LHP) – housing assistance service in NEL
- NAViGO – it’s OK not to be OK. Need help with your mental health in NEL?
- North East Lincolnshire Council – homes and property information
- North East Lincolnshire Mind – ensures anyone with a mental health problem in NEL has somewhere to turn for advice and support
- NHS – find information and advice on health conditions, symptoms, healthy living, medicines and how to get help
- NHS Ageing well https://www.longtermplan.nhs.uk/areas-of-work/ageing-well/
- NHS directory of services – find a GP surgery
- Patient Advice & Liaison Service (PALS) – help with any information you may need about the NHS and to deal with any concerns you may have about your care
- Samaritans – works to make sure there’s always someone there for anyone who needs someone
- Sector Support North East Lincolnshire Partnership – supports charities and community groups in North East Lincolnshire
- The Herbert Protocol – is a national scheme adopted by Humberside Police. It encourages carers, families, friends or neighbours, to hold information about the person with Dementia that can help the police find them if they do go missing
Page last updated: 03 May 2023