Sensory loss portal – hearing

Supporting your journey to living with a hearing loss in North East Lincolnshire

This portal helps you find support, information and advice about living with your sensory loss.

If you’re worried about your hearing or notice any problems, please contact your GP practice so you can find out the cause.

Find your GP practice


Shortcuts Jump to Diagnosis Jump to Specialist Advice Visit External Site Jump to Self Help Jump to Work, Money, Legal & Benefits

Diagnosis

Your GP will refer you to the Audiology Department , Diana Princess of Wales’s Hospital 0303 330 6649 or email nlg-tr.audiology@nhs.net

The audiology department perform hearing tests, provide information on tinnitus as well as fit and maintain NHS hearing aids. If you don’t currently have a hearing aid but have difficulty hearing ask your GP to refer you to this service. If you currently have an NHS hearing aid but have a problem with it, or it needs servicing (approximately every 6 months) also contact them


Specialist advice

Focus independent adult social work01472 256 256 (option 2) or email focus@nhs.net. Support with information and advice on adapting to hearing loss, have a limited supply of equipment to support hearing loss that service users can test to see whether they are beneficial to them

Hull Deaf Centre01482 223911 or email info@hulldeafcentre.com. Charity established over 100 years ago to empower and provide inclusivity to the deaf community. On site they provide; a community centre for the Deaf community and their families, sports hall, fully licensed bar, chapel, billiards room, TV lounge and sizable kitchen, all available for the Deaf community to use. They also have staff that can assist you with welfare and communication issues

Royal Association for Deaf People

0300 688 2525, Text Phone:  0300 688 2527, SMS:  07851 423 866 or email  info@royaldeaf.org.uk. Since 1841, the RAD has worked to ensure that deaf people have access to services in British Sign Language (BSL). From supporting children, young people and their families; to helping deaf people find work; to befriending older people; they ensure people who use their services get the support they want, when they need it and that it is accessible to them

Deafblind UK01733 358356 or email info@deafblind.org.uk. Information and advice, social groups, befriending, digital inclusion, holidays, care and support, supported living and training


Self help

Lookhear Group Linda Jameson – 07957 870972. This is a support group for people with a combined sight and hearing loss. The club meets at 10:30 am on the first Wednesday of each month. Freeman Street Resource Centre, 41-43 Kent Street, Grimsby, DN32 7DH

Hull Deaf Centre01482 223911 or email info@hulldeafcentre.com. Charity established over 100 years ago to empower and provide inclusivity to the deaf community. On site they provide; a community centre for the Deaf community and their families, sports hall, fully licensed bar, chapel, billiards room, TV lounge and sizable kitchen, all available for the Deaf community to use. They also have staff that can assist you with welfare and communication issues

British Deaf Association  (BDA) – 0207 697 4149, text 07795 410725 or email bda@bda.org.uk. The BDA is the UK’s leading membership organisation and registered charity run by Deaf people for Deaf people. The BDA delivers a range of services to achieve its aims of empowering Deaf people to overcome difficulties that they face on a daily basis

National association of deafened people (NDAP) – 0845 055 9663 or email enquiries@nadp.org.uk. Provides information and support for deafened people, who have lost all or most of their useful hearing, to help enable them to regain their independence and enjoy the best quality of life. NADP is run by and for deafened people 

Relay UK (used to be NGT next generation text) – 0800 731 1888, text relay 0800 500 888 or email relay.uk.helpdesk@bt.com. Brings relay services for deaf, hard-of-hearing and speech-impaired people right up to date with the latest app technology.  You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer

Hearing link07526 123255 or email helpdesk@hearinglink.org. Help you adjust to the practical and emotional challenges that hearing loss can bring – offering shared experiences, practical support and guidance, so you can reconnect with people and face the future with confidence

BT Here for You information for people who are worried their hearing might be going, or who know someone who’s having trouble hearing when they’re using the phone

Deafplus020 7790 8478, finance 020 7790 9227 or email adviceline@deafplus.org. Offer one to one confidential information and deaf advice services nationwide via British Sign Language, online chat, text and email. Information and advice on independent living, finances, health and wellbeing, training and employment


Work, money, legal and benefits

Citizens Advice North East Lincolnshire – free advice service

Centre4 – free local advice

Age UK – practical support and help for families with welfare benefits

GOV.UK – support to access work information

Disabled persons railcard – 1/3 off travel for you and a person who travels with you, if you have a hearing impairment


If you have any queries, complaints, or compliments around the sensory impairment services or pathways in North East Lincolnshire please let us know by emailing hnyicb-nel.askus@nhs.net or telephone 0300 3000 500.

NHS North East Lincolnshire Clinical Commissioning Group Logo

Useful websites

Amplifon – the world’s leading dedicated hearing specialist. 137 branches and 56 hearing care centres nationwide means you’re never far from expert advice. Hearing care is tailored to each person’s hearing and lifestyle needs and is delivered by professionally qualified hearing aid audiologists, regulated by the Health & Care Professions Council (HCPC)

British Tinnitus Association – an independent charity supporting thousands of people who experience tinnitus and advise medical professionals from across the world. They are the primary source of support and information for people with tinnitus in the UK, facilitating an improved quality of life

Central England Lipreading Support Trust (CELST) – a voluntary (not for profit) charity whose prime objective is to raise funding to sustain lipreading classes and expand them where it is possible. CELST welcome everyone who has an interest in hearing loss

Ménière’s Society – the UK’s leading charity for people with vestibular (inner ear) disorders causing dizziness and imbalance. Offers information and support to those affected by vestibular conditions and those who care for them; as well as health professionals

Royal National Institute for Deaf People (previously Action on hearing loss) – UK’s national charity supporting people with deafness, tinnitus and hearing loss. They support and encourage people to take control of their lives, campaign for change and fund research to find a cure

Sector Support North East Lincolnshire Partnership – supports charities and community groups in North East Lincolnshire

Sense – information and advice, housing and individual support has centres that provide education and day services, social groups, holidays and activities groups. For people with complex disabilities and deafblind


Equipment providers websites

Connevans – a wide range of products specialising in audio equipment for the deaf

Hearing Products International Limited – design and supply hearing aid products like hearing loop systems, induction loops and wireless listeners

Sarabec –  providing hearing products to improve your lifestyle


Last Updated: 23 June 2021