Terms and conditions


  1. Do not rely on information on this site

1.1 The Wellbeing Wheel is only for people aged 18 years and over and is designed to provide you with general information only. It’s not a medical assessment – if you are worried about your health you should speak to a healthcare professional.

1.2 This page tells you the terms of use on which you may make use of our website Live Well NEL. Use of our site includes accessing, browsing or registering to use our site.

1.3 Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.  By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use our site. We recommend that you print a copy of these terms for future reference.

2. Other applicable terms

2.1 These terms of use refer to the following additional terms, which also apply to your use of our site:

2.2 Our Privacy Policy (item 6) which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

2.3 Our Cookie Policy (item 14), which sets out information about the cookies on our site.

3. Information about us

3.1 This site is operated by North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, DN31 1HU.

4. Changes to these terms

4.1 We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. These terms were most recently updated on 6 May 2020.

5. Changes to our site

5.1 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

6. Privacy Policy

6.1 To allow you to use the Wellbeing Wheel, North East Lincolnshire Council’s Wellbeing Service will collect your personal data and process this in accordance with the General Data Protection Regulation and the Data Protection Act.  This website is not intended for children and we do not knowingly collect data relating to children.

6.2 We will only use your personal data for the purposes of allowing you to log into your Wellbeing Wheel account to review and update your details, and if you agree, to send you details of your results and updates concerning the Wellbeing Wheel and the services / advice available to you. We will not pass your personal data to any other person, unless with your explicit consent or if we are required to do so by law.

6.3 North East Lincolnshire Council is the data controller and is responsible for your personal data. We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this policy. If you have any questions about this privacy policy please contact the Council who will provide you with contact details of the current officer.

6.4 You can withdraw your consent for the processing of your personal data at any time by contacting wellbeingservice@nelincs.gov.uk. Please note that withdrawing your consent will mean that you will no longer be able to access your account and review or update your details and results.

7. Website Use

7.1 In using the website all users of, and visitors to, our site accept, and agree to abide by, this agreement and any policies which we put in place from time to time to supplement our terms of website use.

7.2 You may use our site only for lawful purposes.

7.2.1 You agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of this agreement and any policies which we put in place from time to time to supplement our terms of website use.

7.3 Not to access without authority, interfere with, damage or disrupt:

7.3.1 any part of our site;

7.3.2 any equipment or network on which our site is stored;

7.3.3 any software used in the provision of our site; or

7.3.4 any equipment or network or software owned or used by any third party.

8. Medical Disclaimer

8.1 Where the content and signposting information provided through our site provides medical information it is for general information purposes only. We do not warrant that information we provide will meet your health or medical requirements.  All medical information is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice.

8.2 If you are concerned about a deterioration in your physical or mental health, you should always consult a healthcare professional.

 8.3 You should never delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information on our website.

9. Limitation of our liability

9.1 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

9.1.1 use of, or inability to use, our site; or

9.1.2 use of or reliance on any content displayed on our site.

9.2 If you are a business user, please note that in particular, we will not be liable for:

9.2.1 loss of profits, sales, business, or revenue;

9.2.2 business interruption;

9.2.3 loss of anticipated savings;

9.2.4 loss of business opportunity, goodwill or reputation; or

9.2.5 any indirect or consequential loss or damage.

9.3 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10. Accessing our site

10.1 Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

10.2 You are responsible for making all arrangements necessary for you to have access to our site.

10.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

11. How you may use material on our site

11.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2 You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

12. Your account and password

12.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at wellbeingservice@nelincs.gov.uk.

12.2 If at any time you wish to terminate your account for any reason you can do so by using the ‘Delete Account’ option on the website. Alternatively, you can send a cancellation email to: wellbeingservice@nelincs.gov.uk who can terminate your account for you.

13. Third party links and resources in our site

13.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. The Wellbeing Service are not responsible for the content of external sites, nor are we responsible if links no longer work. The information, advice, tools and apps displayed are not exhaustive, nor can we guarantee their relevance to individuals.

14. Cookies

14.1 A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies our websites set. If you choose not to receive cookies, you may still use most of the features of this website. The features using cookies on this site are:

Google Analytics – web statistics software tracks visits to our site completely anonymously. No personal details are stored.

Accessibility options in the footer there is an assistive technology bar – if cookies are blocked, these options will not stay in force when moving between pages.

Council Advertising privacy policycounciladvertising.net/can-privacy-policy.html

14.2 Instructions for blocking cookies from being placed on your computer in your web browser:

Internet Explorer 9

Internet Explorer 7 and 8





14.3 Be aware that certain functions on our site will not work, or will only partially work if cookies are blocked. External sites that we link to may be using cookies.

15. Our site is only for users in England

15.1 Our site is directed to people residing in England. We do not represent that content available on or through our site is appropriate for use or available in other locations.

15.2 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law.

15.3 You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

16. We are not responsible for viruses and you must not introduce them

16.1 We do not guarantee that our site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

16.3 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

16.4 You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

16.5 In the event of such a breach, your right to use our site will cease immediately on our site other than that set out above, please contact wellbeingservice@nelincs.gov.uk.

Page last updated: 10 Oct 2023