We will be clear and honest about:
- how you can get involved
- what we are doing with what you’ve told us
Communicating ways to get involved
Residents should find out about how they can get involved in things that matter to them in a consistent way. Examples of where opportunities to ‘have your say’ could be regularly advertised are:
- Direct contact with relevant groups and services
- Email notifications through partner mailing lists
- Customer Access Points and Libraries
- Social media
- Local news outlets
- Primary care/GP practices
Other ways to find the right stakeholders for your project
Engagement teams have lists of people signed up to get involved. They also have contacts within local groups and organisations who can support by spreading the word. Communications teams are also well placed to support with getting the word out.
Accord (email@example.com) was developed by the CCG more than ten years ago and has approximately 1500 members who have expressed an interest in health and social care. All members receive a quarterly newsletter, and any members with email address also get a fortnightly update, with details of the latest news, health and care surveys and any engagement being undertaken by public sector partners. The Council also holds a list of over 5000 community members who have asked to be kept informed of consultations and surveys in NEL. They send out a regular email to these recipients. Information can be included in this bulletin by emailing firstname.lastname@example.org. These bulletins are also circulated to local public, voluntary and community sector partners.
Producing accessible information to ensure that everyone can get involved
It is important to ensure that your communications are accessible, Navigo have created a great guide to developing accessible information online Digital Accessibility :: NAViGO (navigocare.co.uk)
The Government have also produced a handy guide for producing hard copy accessible documents and easy read versions https://www.gov.uk/government/publications/inclusive-communication/accessible-communication-formats
We hold public meetings to keep the public informed of changes in the local public services. Getting the right people around the table is key to holding a successful public event.