Adult social care general advice
The Single Point of Access (SPA) offers you a confidential advice and information over the phone 24 hours a day, 365 days a year. The SPA is made up of five options, and your call will be taken by a team of trained call advisers, who are supported by experienced practitioner to help you access the right advice or support.
Option 1 – Health
If you are ill and have questions about your physical or mental health or if you need to see a GP during the evening, night time or weekends, then ring 01472 256256.
Option 2 – Social care, therapy, safeguarding and general advice
For any enquiries about adult social care (if you or a relative needs some extra support at home, for example). If you feel that occupational therapy equipment may help to maintain your independence in your home. If you wish to raise a safeguarding concern or would like general advice or information.
Option 3 – Mental health support
General advice and support around your mental wellbeing and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.
Option 4 – Hospital discharge team
If you or a friend/family member is in hospital and you feel they will need support to return home, the hospital discharge team can help with discharge planning.
Option 5 – connectNEL
Providers support and advice to connect you to local services and activities.
Locally adult social care is provided by focus independent adult social work.